Privacy Policy
Updated: December 2025
Introduction
Plaster Creative Communications respects your privacy and is committed to protecting any personal information we collect or process.
This policy explains what information we collect, how we use it and the rights individuals have in relation to their personal data.
We aim to collect only the information we genuinely need and to use it responsibly, transparently and securely.
Who We Are
Plaster Creative Communications is a creative communications agency based in Bristol, UK. If you have any questions regarding this policy or the way we handle personal data, please contact: emma@weareplaster.com.
Information We Collect
We may collect and process the following information:
contact details such as name, email address, telephone number and company details
information submitted through website forms, enquiries or email communications
recruitment and job application information
website usage data including pages visited, browser type and device information
marketing preferences where individuals have opted in to receive communications
We do not knowingly collect sensitive personal data unless it is specifically required and voluntarily provided.
How We Use Information
We may use personal information to:
respond to enquiries and communicate with clients or partners
provide services and manage projects
send marketing communications where consent has been given
improve our website, services and communications
manage recruitment processes
maintain the security and functionality of our systems
We will never sell personal information to third parties.
Website Analytics & Cookies
Our website is hosted using Squarespace, which may collect standard website usage information including IP addresses, browser type and pages visited.
We use analytics and cookies to help us understand website traffic and improve user experience. This information is generally aggregated and does not directly identify individual users.
Visitors can manage or disable cookies through their browser settings or website cookie preferences. For more information about Squarespace cookies and privacy practices, please visit:https://www.squarespace.com/privacy
Email & Communications
We use Google Workspace (Gmail) for email communications.
Emails may be processed and stored securely through Google’s systems. We take reasonable steps to protect communications and monitor systems for malicious activity, spam and security risks.
If you subscribe to marketing communications or mailing lists, you can unsubscribe at any time.
Recruitment Information
Where individuals apply for roles or freelance opportunities with Plaster, we may collect CVs, portfolios and related application information.
This information is used solely for recruitment purposes and is stored securely. We will not share applicant information with third parties for marketing purposes.
Applicants can request removal of their information from our systems at any time by contacting joss@weareplaster.com.
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including legal, operational and contractual requirements.
Where information is no longer required, we aim to securely delete or anonymise it.
Your Rights
Under UK GDPR and data protection legislation, individuals have rights including:
the right to access personal information
the right to correct inaccurate information
the right to request deletion of information in certain circumstances
the right to object to or restrict certain processing
the right to data portability
the right to withdraw consent where consent has been relied upon
Requests relating to personal data can be made by contacting emma@weareplaster.com.
Data Security
Plaster takes reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
We use password protection, two-factor authentication and controlled access permissions across key systems where appropriate.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to external websites and we encourage users to review their individual privacy policies.
Client & Project Data
Where Plaster processes information on behalf of clients, we act in accordance with UK GDPR requirements and any project-specific confidentiality or data handling agreements.
We take extensive steps to ensure client information, stakeholder data and project materials are stored securely and accessed only by relevant team members and approved collaborators where necessary.
We use established third-party platforms including Google Workspace, Dropbox, Squarespace and project management tools with appropriate security measures in place. Access to systems and files is controlled and reviewed regularly.
Where required, Plaster is able to work within client-specific data handling, confidentiality and information security requirements.
Confidentiality & Third-Party Suppliers
Plaster works with a network of trusted freelancers, suppliers and production partners across design, content, events and communications.
Where external collaborators are involved in client projects, access to information is limited to what is necessary for delivery of the work and handled in line with confidentiality and data protection expectations.
We do not share client data, stakeholder information or commercially sensitive materials with third parties except where required for agreed project delivery.
Policy Updates
We may update this policy periodically to reflect operational, legal or regulatory changes.
Latest update: 2025
Plaster Creative Communications
www.weareplaster.com